SILK Laser Clinics | Privacy Policy

SILK Laser Clinics (‘SILK’) values your personal information and privacy. This Privacy Policy outlines how SILK collects and handles personal information, who your information may be exchanged with, how you can access and correct your information and how you can make privacy complaints.

This Privacy Policy applies to the franchise partnerships as offered by SILK Laser Clinics and any related entities of SILK.

Statement of Confinement

To protect your privacy, SILK complies with the Privacy Act 1988 (Cth). SILK recognises that you have a right to control how your personal information is collected and used. We acknowledge the trust you have placed in us by providing your personal information, and unless consent is provided to the contrary, SILK will only collect and use information based on the contents of this policy or in accordance with applicable law.

The types of personal information SILK collects includes name, contact details, date of birth, address, emergency contact details, employment and financial history, other identification details including photographs and other sensitive information.

The collection of Personal Information

The primary purpose of the collection of Personal Information is to provide you with information about franchising with SILK Laser Clinics. We may also use your information to send you SILK marketing content or for any other purpose permitted under the Privacy Act 1988 (Cth).

To provide the correct information, we can only deal with individuals who have identified themselves to us.  We collect personal information when an enquiry is made, in order to provide suitable information and advice to you.  You do not need to provide us with personal information however, this may result in SILK being unable to provide any detailed or commercial in confidence information to you.

SILK collects personal information directly from prospective franchise partners when, for example, they complete an enquiry form online, on social media or make an enquiry direct or via a reference, to head office personnel.

Collecting Sensitive Information

For the purpose of this Privacy Policy, sensitive information means the information a prospective franchise partner has disclosed to us about their personal situation.

Sensitive information will only ever be used for providing information and assisting in a franchise enquiry. This information will not be used or disclosed for any other purpose without consent, except where disclosure may be required by law or is necessary to protect the rights or property of SILK, a related company, any member of the public, or to lessen a serious threat to a person’s health or safety. For the purpose of this Privacy Policy, sensitive information is a subset of personal information.

Use of Tracking Technology

SILK may use technologies such as cookies, web beacons, or other website tracking devices to make the use of our website and services as convenient as possible. Most web browsers are set to accept tracking technologies, which do not personally identify users however will identify a user’s browser. It is possible to disable the use of tracking technologies in most browsers however, this may limit SILK’s ability to provide you with the best experience on our website.

Using and disclosing your personal information

We collect, hold, use and disclose personal information primarily for the following purposes:

  • To provide information about franchising with SILK Laser Clinics;
  • To obtain opinions or comments about franchising from prospective partners;
  • To record statistical data for marketing SILK Laser Clinics

We also handle personal information for identifying you, maintaining and updating our records, complying with our legal obligations, exercising our legal rights and facilitating business mergers and acquisitions.

SILK may employ third parties to assist us in providing any of the purposes described above or elsewhere in this Privacy Policy. These third parties may have access to personal information that is needed to perform their specific function, however are not permitted to use this information for any other purpose. We may also disclose personal information to our related entities, professional advisors and government agencies.

Third parties that SILK shares personal information with may be located in other parts of the world such as USA, EU and Asia. These parties will often be subject to obligations to protect the personal information they have access to, but SILK will not necessarily be able to ensure that they meet the specific requirements of Australian privacy laws.

Contact by SILK

SILK does not send advertising information without obtaining prior consent. If you receive communication you no longer wish to receive, you may remove your name from any SILK database by contacting SILK via the contact page on this website.

Access to Information

You have the right to view the information SILK holds and may do so by providing a written request via the contact page on this website.

You may also request to amend, delete or change personal and/or sensitive information. SILK will take all reasonable steps to complete your request, except where it is required for legal reasons, which includes but is not limited to the proper maintenance of business or financial records. 

Storage and Security

SILK takes all reasonable steps to keep secure personal information recorded and to keep this information accurate and up to date. Personal information is stored on secure digital servers, or in locked areas if in hardcopy format. All employees and data processors are obligated to respect the confidentiality of any personal and/or sensitive information held by SILK. SILK only permits authorised personnel to access your information and information will only be disclosed to third parties where they have the appropriate authority. We destroy or de-identify personal information we no longer need or we are no longer required by law to keep, wherever possible.

Third-party websites

SILK provides links to third party websites. These sites are not controlled by SILK, and SILK is not responsible for the conduct of companies linked to the SILK site, or for the performance or otherwise of any content and/or software contained in such external websites.

Questions or complaints

You may contact SILK for any questions or complaints about our Privacy Policy via the contact page on this website. We investigate any complaints received in writing and will do our best to resolve them as soon as we are able.

If you are not satisfied, you can also refer your complaint to:

Office of the Australian Information Commissioner
Phone: 1300 363 992
Post: GPO Box 5218, Sydney NSW 2001
Online Form: (Privacy Complaint Form)

SILK reserves the right to amend and change this Privacy Policy from time to time. Any changes will take effect when they are posted on our website.